Refund policy

Refund & Cancellation Policy

Last updated: October 28, 2026

Every Timeless Custom Designs order is printed just for you, with your names, your dates and your details. Because of that, we handle refunds a little differently than a typical store. Here's how it works.

Your preview is your proof

The live preview you approve in our designer is your final proof. We print exactly what you see, so please check every name, date, time, address and spelling carefully before you place your order. We don't send a separate proof.

Changes and cancellations

  • Before printing starts: Contact us right away at support@timelesscustomdesigns.com. If your order hasn't gone into production yet, we can cancel it for a full refund or help you make edits.
  • After printing starts: We can't cancel or change the order, because the cards are already being made for you.

Production begins quickly (orders placed before noon Mountain Time, Monday–Friday, start that same day), so the sooner you reach out, the better.

Returns

Because every item is personalized, we can't accept returns or give refunds on printed items once printing has started.

Mistakes in your design

You're responsible for the content you enter, including spelling, grammar, dates and other details. If an error appears in your approved preview, it will appear on your printed cards too. We're not able to offer a free reprint for errors that were in the approved design, but we're happy to help you place a corrected order.

If we made a mistake, or it arrived damaged

If your order has a printing error on our end (for example, it doesn't match your approved preview, or the print quality is off) or it arrives damaged:

  1. Email us at support@timelesscustomdesigns.com within 7 days of delivery.
  2. Include your order number and a photo of the problem.

We'll make it right with a free reprint or, if you prefer, a refund for the affected items.

Lost or delayed packages

If your tracking shows your package as lost or it never arrived, contact us at support@timelesscustomdesigns.com. We'll work with the carrier to track it down or file a claim, and we'll keep you updated along the way. Delivery times are estimates from the carrier, and we aren't able to refund shipping charges for carrier delays.

How refunds are issued

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.

Questions

We want you to love your stationery. If anything isn't right, reach out at support@timelesscustomdesigns.com and we'll do our best to help.

This policy is a plain-English template and isn't legal advice.